Help and FAQ

Making a purchase on the Puréality website is easy and secure!

• Select a product to purchase and click “Add to Cart” on the product detail page.
• You can then continue shopping or go straight to checkout.
• Once you have completed your purchases, click on "My Cart" at the top right of the page and follow the instructions for payment.
• You will receive a confirmation email including your order number.

For any questions, contact our customer service via the contact page or by email at contact@pureality-paris.com .

• Place all items in your cart and proceed to the checkout page.
• Enter the discount code in the box provided and click "Apply".
• The code will be automatically applied and the total amount updated.

Note: Only one discount code can be used per order.

We invite you to:

• Check the validity of the code, its spelling and if it is not associated with another promotion.
• If the problem persists, contact our customer service at contact@pureality-paris.com .

• You will receive an email confirmation within 15 minutes of placing your order.
• If you don't receive anything, check your junk or spam folders.
• If no email is available, please contact contact@pureality-paris.com for more information.

Quickly contact our customer service on 01 23 45 67 89 or at contact@pureality-paris.com, specifying your order number.

No, orders cannot be placed over the phone. They can only be placed on our website www.pureality-paris.com .

However, if you are unable to place the order, please call our customer service on 01 79 73 66 68. A member of our team will be able to help you.

• Click on the person icon at the top right of the site.
• In the "REGISTER" section, fill in the required information (fields marked with an asterisk * are mandatory).
• Click on “Create an account”.
• An account activation email will be sent to you.

Contact our customer service:

• Phone: 01 23 45 67 89
• Email: contact@pureality-paris.com

• If the package is opened and/or damaged, you can refuse it, it will be returned automatically.
  Then contact Consumer Services to make a complaint.
• If you have accepted the package, send an email to contact@pureality-paris.com with a photo of the damaged package.

Send an email to contact@pureality-paris.com with:

• A photo of the package and the product received by mistake.
• Your order number.
  You can also use the contact page .

You have 14 days after receipt to exercise your right of withdrawal. Contact us:

• By phone: 01 79 73 66 68
• By email: contact@pureality-paris.com
• Via the form on the contact page .
  Return costs are the responsibility of the buyer except in the case of non-compliance.

Products ordered on the pureality-paris.com website are only shipped to France (including Corsica and Monaco) and Belgium via Relay Points (to be chosen after payment).

Andorra and DOM-TOM excluded.

For mainland France and Monaco

• Colissimo home delivery without signature :
  At your home in 3 - 5 working days.
  Delivery costs: 4.84 euros .
• Delivery to Colissimo Relay Point (to be chosen after payment) without signature :
  Delivery in 3 - 5 working days.
  Delivery costs: 4.34 euros .
• Free delivery on purchases over €50 .

For Belgium

• Delivery to Colissimo Relay Point (to be chosen after payment) without signature :
  Delivery in 3 - 5 working days.
  Delivery costs: 6.22 euros .

The choice of the Colissimo Relay Point without signature is made after payment for your items.

For mainland France and Monaco

• Colissimo home delivery without signature :
  At your home in 3 - 5 working days.
  Delivery costs: 4.84 euros .
• Delivery to Colissimo Relay Point (to be chosen after payment) without signature :
  Delivery in 3 - 5 working days.
  Delivery costs: 4.34 euros .
• Free delivery on purchases over €50 .

For Belgium

• Delivery to Colissimo Relay Point (to be chosen after payment) without signature :
  Delivery in 3 - 5 working days.
  Delivery costs: 6.22 euros .

Once your order has been handed over to the carrier (average preparation time of 24 hours), the latter will send you your tracking number by email, which can be used on the laposte.fr website, so that you can track your order.

You have 14 days from the day you receive the package containing the products ordered to exercise your right of withdrawal.

To exercise this right, please contact consumer services via:

• Telephone : 01 79 73 66 68.
• Email : contact@pureality-paris.com .
• Form : Contact page .

You have 14 days from the day you receive the package containing the products ordered to exercise your right of withdrawal.

To exercise this right of withdrawal, we invite you to contact our consumer service via one of the following means of communication:

By phone: 01 79 73 66 68

By email: contact@pureality-paris.com

On the Site via the form available on the contact page

The costs of returning the Products will remain the responsibility of the Buyer except in the event of a lack of conformity of the products delivered in relation to the Order (in this case these return costs will be the responsibility of MIROIR SAS (Puréality)).

If you realize that you have entered the wrong address or delivery method, we invite you to contact our customer service on 01 79 73 66 68 at the email address contact@pureality-paris.com

No, unfortunately it is not possible to return the product ordered on the pureality-paris.com website to a point of sale.

To make a return, we invite you to contact our customer service via one of the following means of communication:

By phone: 01 79 73 66 68

By email: contact@pureality-paris.com

On the Site via the form on the contact page

It is possible to pay for your purchases by credit card via Stripe.

We currently accept the following cards: CB, Visa, Mastercard, Amex and Apple Pay.

Yes, we take your safety very seriously.

We use a wide range of security measures and services, including 3D Secure approval for all payments and SSL certificate, to protect your personal data and credit card information from unauthorized access.

No, unfortunately we do not accept gift vouchers to pay for your order.

Click on the icon with the person at the top right of the site.

In the right section "REGISTER", fill in the various required information.
Those with an asterisk * are required to create an account.

Then click on the “Create an account” link.

You will receive an email to activate your account.

Click on the icon with the person at the top right of the site.

In the right part "LOGIN", enter your email address and password.

Then click on the “Log in” link.

For more information on how your personal information is stored, we invite you to consult our Privacy Policy page.

If you wish to modify your personal information, you can do so by logging into your account.

If you want to log in to your account, go to your account login page and click on Forgot Password then Password Reset.

You will then be able to enter your email so that you can reset your password.

Be sure to check all your email folders, including Junk or Spam.

If you have any problems, you can contact us at contact@pureality-paris.com

If you wish to delete your account, we invite you to contact our customer service at 01 23 45 67 89 or at the e-mail address contact@pureality-paris.com

Creating an account to place an order on the pureality-paris.com website is not mandatory.

Sign up to discover our news, our new products in advance but also to receive surprises.

To register, we invite you to go to the bottom of the site and enter your email address at the bottom right.

You can unsubscribe from our newsletters directly via the newsletter received by clicking on "Click on this link to unsubscribe" or if necessary, contact us via the consumer service contact@pureality-paris.com

Your satisfaction is our priority.

You can contact us via the following means:

• By telephone: 01 79 73 66 68 (Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.)
• By email: contact@pureality-paris.com
• On the Site, via the form on the contact page

We invite you to contact us via the following means:

• By telephone: 01 79 73 66 68 (Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.)
• By email: contact@pureality-paris.com
• On the Site, via the form on the contact page

Please ensure that you keep the product in a safe place until you are contacted by our Customer Service Department.

Despite all the care taken in manufacturing our products and the numerous tests carried out before placing them on the market, if you observe the slightest reaction, we advise you to stop using the product and contact your doctor if necessary.

We also recommend that you keep the product and contact us so that we can carry out the necessary investigation. You can contact us:

By telephone on 01 79 73 66 68 (Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.)

By email: contact@pureality-paris.com

The safety of our products is our priority.

At Puréality, the new generation of Clean Beauty is based on green biotechnology. It allows us to go further in the fusion of nature and science, for enhanced effectiveness, respectful of the skin and the planet.

• ALL our formulas are governed by a very committed formulation charter: we exclude 2,700 controversial components. Even more committed than the European Regulation which excludes 1,300.
• Our formulas have at least 95% Ingredients of Natural Origin and optimal traceability.
• Our packaging is 100% recyclable and eco-designed. Our suppliers come from France or Italy.
• Our treatments are Made in France.
• We have created a caring, positive and committed brand.

Our care responds, simply and without constraints, to the aspirations of today and the problems of tomorrow.

Green biotechnology (or greenbiotech) in cosmetics corresponds to scientific techniques that allow the clean extraction (without damaging the plant) of the most precious metabolites from whole plant cells and to obtain enhanced phytoactive extracts with improved performance.

For us, this is the future of clean beauty. That's why we at Puréality talk about the new generation of clean beauty. Because we are going even further in our mission to develop skincare that is good for the skin, the mind and the planet.

Our formulas have at least 95% Ingredients of Natural Origin and comply with a very strict formulation charter, even more demanding than European Regulations.

Formulated in France by cosmetology experts, our treatments are controlled by an independent laboratory known for its seriousness, rigor and intransigence in the face of regulations.

All our treatments are designed, manufactured and packaged in France by factories that comply with Good Manufacturing Practices (GMP). They are located in Ile-de-France and Auvergne Rhône-Alpes.

Yes, our treatments are vegan. We prohibit all animal materials from our formulations.

In accordance with European Union Regulations and our values, our products are not tested on animals.

100% recyclable and eco-designed to minimize our impact on the Planet.

The remaining percentage corresponds to ingredients that have no equivalent of natural origin to guarantee the safety, quality and effectiveness of our treatments.

There is no fragrance in our treatments and this is also specified on the packaging with the words "NO ADDED FRAGRANCE".

If some of our products have a unique scent, it comes from natural active ingredients.

Note that there is a difference between fragrance-free and odorless products.

Puréality's vision is based on care that is good for the skin, the mind and the planet.

For this reason, we have designed all of our treatments according to an extremely demanding Clean Beauty Charter and we exclude 2,700 controversial components. Even more committed than the European Regulation which excludes 1,300.

There are therefore no parabens, phenoxyethanol or other components of controversial origin.

At Puréality, we also believe that cosmetics are a source of pleasure, with a touch of fun by mixing colors! We have made the conscious choice to use synthetic dyes (in very small quantities) and not dyes of natural origin because the latter can sometimes come from minerals and their safety is therefore more difficult to control. Our synthetic dyes comply with very strict European Regulations and we have optimal and ethical traceability of their origin in accordance with our Clean Beauty Charter!

Our treatments are accepted by pregnant women. If you have any doubts, we recommend that you consult your doctor who will be better able to advise you.

As soon as the pre-adolescence period begins, helping your child with daily cleaning, moisturizing and toning of their skin is a good idea.

An Essence is used on clean, clear skin (after cleansing or double cleansing the skin). It prepares your skin to receive care and boosts your routine for greater effectiveness. All our Essences are used morning and evening and do not need to be rinsed.

We recommend using it before your serum or cream if you are not using a serum.