Terms of sale

 

GENERAL TERMS AND CONDITIONS OF SALE

Preamble

These general terms and conditions of sale (GTC) define the rights and obligations of MIROIR SARL and its customers in the context of selling products via the website www.pureality.com. By placing an order on this site, the customer unreservedly accepts all the provisions set forth in these GTC.

1. Company Identification

Company: MIROIR SARL
Registered office: 58 rue de Monceau, CS 48756, 75380 Paris Cedex 08, France
Share capital: €525,153.00 
SIRET: 892 094 186 00020
RCS: Paris B 892 094 186
Website: www.pureality.com
Contact email: contact@pureality.com
Telephone number: +33 (0)1 79 73 66 68

1. Products

The products offered for sale are those available on the website www.pureality.com at the time of the order. Puréality strives to present and describe its products as accurately as possible. However, minor variations may exist between the description and the actual product, without affecting its essential characteristics.

1. Prices

The prices of the products are indicated in euros (€) including all taxes (TTC) and do not include delivery fees, which will be specified to the customer before the final order validation. Puréality reserves the right to modify the prices at any time, but products are billed based on the prices in effect at the time of order registration.

1. Orders

The validation of the order by the customer constitutes acceptance of these GTC. Once the order is validated and payment accepted, a confirmation email will be sent to the customer, detailing the order. Puréality reserves the right to refuse any order from a customer with whom there is a prior payment dispute.

1. Payment

Metropolitan France

Payment for purchases can be made by the customer in the following ways:

• By credit card: CB, Visa, MasterCard, Apple Pay via the secure payment platform Shop Pay.
• By PayPal
• By e-Gift Card
• Through the installment payment system: KLARNA

1. Delivery

Deliveries are made to the address provided by the customer when placing the order. Puréality undertakes to ship the products within the announced timeframes, subject to stock availability. Delivery times are indicative and may vary due to transport and logistics constraints.

1. Retention of Title

The products remain the property of MIROIR SARL until full payment of the order is made by the customer. In case of non-payment, Puréality reserves the right to claim the ordered products.

1. Legal Guarantees

The products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable legal provisions. For any claims related to these guarantees, the customer can contact customer service at contact@pureality.com.

1. Right of Withdrawal and Returns

The customer has a period of 14 days from the receipt of their order to exercise their right of withdrawal. Depending on the situation, two cases may apply:

• Incorrect delivery address: If an incorrect address is provided by the customer, the package will be returned to our logistics provider. They will inform the Puréality team, who will contact the customer (by email or phone) to obtain the correct delivery information. A new shipment will be arranged at no additional cost to the customer.

• Dissatisfaction or product error: If the customer is not satisfied with their purchase or has ordered the wrong product, a return is possible at their expense. The customer must contact the Puréality team at contact@pureality.com to obtain a return slip, which will be generated by the team. The customer will then be responsible for the return costs.

Opened, deactivated, or used items cannot be returned or refunded.

1. Liability

Puréality cannot be held responsible for any indirect damages that may arise from the purchase of the products. Puréality's liability for any direct damage is, in any case, limited to the amount of the customer's order.

1. Intellectual Property

All elements of the website www.pureality.com, whether visual or sound, including the underlying technology, are protected by copyrights, trademarks, or patents. They are the exclusive property of MIROIR SARL. Any total or partial reproduction is strictly prohibited.

1. Personal Data

Personal data collected on the website www.pureality.com is processed in accordance with personal data protection rules. The customer has the right to access, correct, and delete information about them, which they can exercise by contacting customer service.

1. Applicable Law and Disputes

These GTC are subject to French law. In case of a dispute, an amicable solution will be sought as a priority. If no agreement is reached, French courts will have exclusive jurisdiction to resolve the dispute.

1. Modification of the GTC

Puréality reserves the right to modify these GTC at any time. The applicable GTC are those in effect at the time of the customer's order.